Refund Policy

Effective Date: September 22, 2025

At Naturecuremart, customer satisfaction is our top priority. We aim to ensure that you are completely happy with your purchase. If your order arrives defective, damaged, or you receive the wrong product, you may be eligible for a refund under the conditions below.

Eligibility for Refunds

  • Refunds are only applicable for defective, damaged, or incorrect items received.

  • You must request a refund within 7 days of receiving your order.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

  • Proof of purchase (such as an order confirmation email) is required.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase.

  • Products that have been used, washed, or tampered with.

  • Products without original packaging or missing accessories.

  • Items purchased on final sale.

Refund Process

  1. Contact our team at support@naturecuremart.com with your order details and images of the issue.

  2. Once your request is reviewed and approved, we will notify you of the refund status.

  3. Approved refunds will be issued to your original payment method within 7–10 business days (depending on your bank/payment provider).

Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider.

  • If the issue persists, contact us at support@naturecuremart.com and we’ll assist you further.

Need Help?

For any questions about refunds, please contact our support team:
📧 support@naturecuremart.com