Return Policy

Effective Date: September 22, 2025
Store Name: Naturecuremart

At Naturecuremart, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied, our Return Policy makes it easy for you to return eligible items. Please read the details below carefully before initiating a return.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be made within 30 days of receiving your order.

  • The product must be unused, unwashed, undamaged, and in its original packaging with all tags intact.

  • You must provide a valid proof of purchase (order confirmation, receipt, or invoice).

  • Certain items, such as personal care products, consumables (water, supplements, etc.), or customized goods, cannot be returned for health, hygiene, or safety reasons.

2. How to Initiate a Return

If you wish to return a product, simply:

  1. Contact our support team at support@naturecuremart.com with the following details:

    • Your full name and order number

    • The item(s) you wish to return

    • Reason for the return

  2. Our team will review your request and, if approved, provide you with detailed return instructions and the return shipping address.

  3. Pack the item securely in its original packaging and ship it back using a reliable courier.

3. Return Shipping Responsibility

  • Customers are responsible for return shipping costs, except in cases where the item delivered was defective, damaged, or incorrect.

  • We strongly recommend using a trackable shipping service to ensure your package reaches us safely.

  • Please note that we cannot process a return if the product is lost in transit and no tracking proof is available.

4. Inspection & Processing

  • Once your return is received, our team will carefully inspect the item.

  • You will receive an email notification confirming whether your return has been approved or rejected.

  • If approved, you will be eligible for a replacement or store credit.

5. Non-Returnable Items

For health and hygiene reasons, the following items are not eligible for return:

  • Opened or used personal care and wellness products

  • Consumables such as supplements, water, or liquids once opened

  • Customized or special-order items made specifically for you

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us immediately at support@naturecuremart.com within 48 hours of delivery.

  • Send clear photos/videos of the product and packaging for verification.

  • Once confirmed, we will cover the return shipping cost and arrange a replacement.

7. Contact Us

If you have any questions regarding returns or need assistance, feel free to contact us:

📧 Email: support@naturecuremart.com